Content Manager, Writer, & Editor
Welcome to my professional portfolio. For writing and editing samples, click the book icon above.
Please visit my LinkedIn page to connect with me:
www.linkedin.com/in/crystalhthomas/
Highlighted Skills:
• Customer-focused, creative problem-solver with 20+ years of experience writing, editing, and managing a wide variety of content
• Adept at translating technical information appropriately for any audience (IT, developer, B2B, student, consumer), resulting in concise, accurate, and compelling copy
• Experienced with diverse content types, including technical procedural documentation, UI, Help, web content, case studies, sales and marketing copy, and print publications
• Exceptionally dependable and known for meeting or beating all deadlines
• Fluent in the Microsoft Manual of Style for Technical Publications, the Microsoft Computer Dictionary, and AP style, among others
• Certified in Technical Writing, Publishing, UX Writing, and Hootsuite Social Marketing
Expertise Content Management, Technical Writing, UX/UI Writing, Technical Editing, Web Copywriting, Project Management, Research
Skills 20+ Years of Professional Writing & Editing Experience / Help Center Documentation / Style Guide Creation & Compliance / Technical Strategy Guides / CSAT Analysis & Content Revision / UX/UI Writing/ Content Consolidation / Whitepapers & Case Studies/ Advanced Microsoft Office Proficiency / Training Guides & Tutorials / GitHub & Markdown / Writing for SEO & Global Audiences/ CSAT Research & Consolidation / Content Management & Publishing / Social Media Management / Advanced Microsoft Office Proficiency / GitHub & Markdown / Zendesk & Madcap Flare
Location Redmond, WA
Contact
Email crystalt50@hotmail.com, thomas.crystal@gmail.com